Why Your Business Need Helpdesk Solution? Why Freshdesk ?
Is your struggling to provide excellent customer service? Do you have too many customer inquiries and issues to handle? Are you looking for a way to automate your customer support tasks and improve your customer satisfaction?
If you're nodding your head to any of these questions, then you need Freshdesk.Â
Freshdesk is a cloud-based customer support software that can help you improve your customer service and deliver a better experience to your customers.
1
Omnichannel support
Provide support to your customers no matter how they prefer to contact you.. Freshdesk allows you to manage customer inquiries and issues from various channels, such as email, phone, chat, social media, and more.
2
All type of Ticket Scenario Model
Freshdesk supports all types of ticket scenarios, including parent-child tickets, shared tickets, and master tickets. This allows you to track and manage your tickets more effectively.
3
Self-service portal
Provides customers with a self-service portal where they can find answers to their questions, troubleshoot problems, and submit/monitor support tickets. This also mean to reduce the number of tickets that your support team needs to handle.
4
Automation
Automate many of your customer support tasks, such as assigning tickets, sending notifications, and updating tickets.Â
5
Analytics
Detailed analytics about your customer support, so you can track your performance and identify areas for improvement. This data can help you to improve your customer service strategy and make better decisions about how to allocate your resources
6
Artificial intelligence integrated
Freshdesk integrates with Freddy AI to automate your customer support. Also, it is also have support for GPT-4 based bot that can help  answer customer questions, resolve issues, and even generate new tickets.
7
Excellent for In-House and Remote Team
Freshdesk is a cloud-based software, so it can be accessed from anywhere. This makes it a great option for businesses with both in-house and remote teams.
8
Enterprise-grade security
Freshdesk is a secure platform that meets the needs of businesses of all sizes. It offers a variety of security features, such as two-factor authentication, IP whitelisting, and data encryption.
Why Connect with Doxadigital For Freshworks
More Value and Benefit with Faster Implementation
Local Currency Support
Doxadigital can help you make transactions in Rupiah, so you don't have to worry about foreign exchange rates or taxes
Better offers
Doxadigital has special agreements with Freshworks, so they can often offer better pricing than you would find on the Freshworks website.
Faster response
Doxadigital is based in Indonesia, so they are available during your business hours. This means that you can get help quickly when you need it.
Certified partner
Doxadigital's team is certified by Freshworks, so you can be sure that they are experts in the product.
Faster implementation
Doxadigital can help you implement Freshworks quickly and easily. They can also help you troubleshoot any problems that you may encounter.
Better scalability
Doxadigital can help your Freshworks implementation as your business grows. They can also help you customize the product to meet your specific needs.
Let's Connect !
Let’s work together to Improve Customer Satisfaction with Most Intuitive and Contextual Helpdesk Support Software, Start From IDR 245.000/Agent!Â
Please input your details below and get your free trial of 21 Days!
Freshdesk FAQ
What plan or package suit my needsÂ
Freshdesk offers a variety of features that are suitable for any type of business' needs. From a simple support ticket to a full-featured support ticket system with omnichannel capabilities and automation, Freshdesk has it all. Therefore, we highly recommend booking a meeting with us to find the best plan that suits your needs.
Can i Integrate Freshdesk with my Custom App/Web
Yes! Freshdesk built on top of Neo framework, which also have extensive list of Open API. Check https://developer.freshdesk.com/api/ for complete list of API
Whats the disadvantages when i direct connect with Freshworks
Connect directly to Freshworks will get you redirect to local partner. One of the disadvantage, since for partner its a referral leads, you will be joining a global promo and regulation therefore will missed our customizeable package.
Our Company Operates in Different Timezone, how freshdesk help us ?
Freshdesk already support for businesses with multiple location. Each Agent will have to setup their timezone. And all time calculation like Time Shift, Business Hours, SLA Timer will automatically adjust
Is Freshdesk support for Bahasa Indonesia ?
Yes, Freshdesk already support for Bahasa Indonesia.
Do i need to also pay for people who are not agent but involved in a case?
It depend. If the user doesn't need to access Freshdesk, He/She will be assign as external team can could access the system as Observers.
Can i Rebrand the Application ?
You can change the URL, the look and feeld so the apps will meet your brand guideline. But you can't whitelabel the Apps.
Does Freshdesk has Business Intelligence Features?
Freshdesk has Analytics Section so you can Segment and Drill data the way you want it. However, the post data processing for gaining insight like in Business Intellegence is not the part of Freshworks' Product.
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Tentang Doxadigital
Hubungi Kami
Doxadigital Creative Digital Marketing Agency
Jl. Green Ville Blok A. S No.27, 4th Floor, Duri Kepa, Kec. Kb. Jeruk, Daerah Khusus Ibukota Jakarta 11510
