Layanan Freshdesk Omnichannel

Why Businesses Need a Helpdesk & Why Freshdesk is the Answer?

Customers expect instant responses

Dengan tim berpengalaman kami, Anda dapat mempercayakan seluruh proses produksi video dari awal hingga akhir.

Multi-channel support is essential

Video kami dapat membantu meningkatkan visibilitas brand Anda di media sosial dengan menarik perhatian audiens dan dioptimalkan untuk setiap platform.

Data-driven insights are key

Dapatkan video berkualitas profesional yang dapat ditayangkan di televisi, komputer, atau perangkat mobile.

Freshdesk is Here to Help

Freshdesk, built by Freshworks, is the award-winning helpdesk solution designed for modern support teams.

AI-powered ticketing

Freshdesk's AI can help you automate tasks, prioritize tickets, and resolve issues faster.

Unified workspace

Freshdesk provides a single platform for managing all of your customer support interactions, including tickets, emails, and social media messages.

Self-service options

Freshdesk's self-service portal allows customers to find answers to their questions and resolve issues on their own, without having to contact support.

AI-powered automations

Freshdesk can automate tasks such as sending follow-up emails, assigning tickets to the right agent, and escalating tickets to higher-level support.

Collaboration tools

Freshdesk provides tools to help agents collaborate with each other and with other teams, such as internal notes, shared folders, and real-time chat.

Proactive AI-driven insights

Freshdesk can provide insights into your customer support data, such as trends, patterns, and areas for improvement.

with Your Customers, Today!

Freshdesk, built by Freshworks, is the award-winning helpdesk solution designed for modern support teams.

Core Channels

Email, Phone, Chat, Self-Service Knowledge Base, Community Forum

Additional Channels

Social Media, SMS/Text Messaging, WhatsApp Business (depending on plan and configuration)

Get Insights at Anytime

Freshdesk offers a wealth of insights to help you understand your support operations

Ticket Volume & Trends

Identify peak times, common issues, and areas where you can improve efficiency.

Agent Performance

Track response times, resolution rates, and customer satisfaction scores for each agent.

Customer Satisfaction

Measure customer happiness through surveys and feedback.

Channel Performance

See which channels are most popular and effective for resolving issues.

Doxa+ Freshworks: Your Trusted Partner

As an Official Partner of Freshworks, Doxa is here to guide you through your Freshdesk journey. We'll help you

Choose the right plan for your business needs and budget.

Set up and customize Freshdesk to match your workflows.

Train your team on how to use Freshworks effectively.

Provide ongoing support and troubleshooting.

Frequently Asked Question in Our Freshdesk Service