Freshdesk Omnichannel

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    • Why Businesses Need a Helpdesk & Why Freshdesk is the Answer?

    Customers expect instant responses

    In today's fast-paced digital world, customers demand quick solutions to their problems. A helpdesk streamlines this process.

    Multi-channel support is essential

    Customers reach out through various channels - email, chat, social media, etc. You need a tool that unifies these conversations.

    Data-driven insights are key

    Understanding customer issues and trends helps you improve your service. Freshdesk provides the analytics to do just that.

    Freshdesk is Here to Help

    Freshdesk, built by Freshworks, is the award-winning helpdesk solution designed for modern support teams.

    AI-powered ticketing

    Freshdesk's AI can help you automate tasks, prioritize tickets, and resolve issues faster.

    Unified workspace

    Freshdesk provides a single platform for managing all of your customer support interactions, including tickets, emails, and social media messages.

    Self-service options

    Freshdesk's self-service portal allows customers to find answers to their questions and resolve issues on their own, without having to contact support.

    AI-powered automations

    Freshdesk can automate tasks such as sending follow-up emails, assigning tickets to the right agent, and escalating tickets to higher-level support.

    Collaboration tools

    Freshdesk provides tools to help agents collaborate with each other and with other teams, such as internal notes, shared folders, and real-time chat.

    Proactive AI-driven insights

    Freshdesk can provide insights into your customer support data, such as trends, patterns, and areas for improvement.

    with Your Customers, Today!

    Freshdesk, built by Freshworks, is the award-winning helpdesk solution designed for modern support teams.

    Core Channels

    Email, Phone, Chat, Self-Service Knowledge Base, Community Forum

    Additional Channels

    Social Media, SMS/Text Messaging, WhatsApp Business (depending on plan and configuration)

    Get Insights at Anytime

    Freshdesk offers a wealth of insights to help you understand your support operations

    Ticket Volume & Trends

    Identify peak times, common issues, and areas where you can improve efficiency.

    Agent Performance

    Track response times, resolution rates, and customer satisfaction scores for each agent.

    Customer Satisfaction

    Measure customer happiness through surveys and feedback.

    Channel Performance

    See which channels are most popular and effective for resolving issues.

    Doxa+ Freshworks : Your Trusted Partner

    As an Official Partner of Freshworks, Doxa is here to guide you through your Freshdesk journey. We'll help you

    Choose the right plan for your business needs and budget.

    Set up and customize Freshdesk to match your workflows.

    Train your team on how to use Freshworks effectively.

    Provideo ongoing support and troubleshooting.

    Frequently Asked Question in Our Freshdesk Service