In today's fast-paced digital world, customers demand quick solutions to their problems. A helpdesk streamlines this process.
Customers reach out through various channels - email, chat, social media, etc. You need a tool that unifies these conversations.
Understanding customer issues and trends helps you improve your service. Freshdesk provides the analytics to do just that.
Freshdesk, built by Freshworks, is the award-winning helpdesk solution designed for modern support teams.
Freshdesk, built by Freshworks, is the award-winning helpdesk solution designed for modern support teams.
Email, Phone, Chat, Self-Service Knowledge Base, Community Forum
Social Media, SMS/Text Messaging, WhatsApp Business (depending on plan and configuration)
Freshdesk offers a wealth of insights to help you understand your support operations
Identify peak times, common issues, and areas where you can improve efficiency.
Track response times, resolution rates, and customer satisfaction scores for each agent.
Measure customer happiness through surveys and feedback.
See which channels are most popular and effective for resolving issues.
As an Official Partner of Freshworks, Doxa is here to guide you through your Freshdesk journey. We'll help you
Freshdesk starts from $15 per user, per month. See full pricing options on the Freshdesk website. With Doxa Digital, you get free consultation and implementation support, maximizing your ROI.
We regularly have promotions and discounts. Contact us directly via WhatsApp at +6281288883692 for the latest deals.